Carpool FAQ

What if I want to share a ride to places other than work?

Try the Single Trip Matching tool to find carpool partners.

What if I'm sick or oversleep?

Call your carpool partner as soon as possible to let them know. If there are issues of habitual tardiness, remind everyone about your agreed upon meeting and waiting time. In carpooling, everyone is as tardy as the latest arrival.

What if I have to work late or there is an emergency?

Register for the free Emergency Ride Home (ERH) program. ERH provides commuters who carpooled, vanpooled, or took the bus to work, with a free taxicab or rental car home in case of an emergency.

What if I don't like my fellow carpoolers?

We understand that everyone doesn't click. We recommend ending your current rideshare arrangement. Take another look at your match list to find other carpool partners.

What if I have appointments?

Be sure to tell your carpool partner in advance that you won’t be carpooling that day. Altering the driving schedule as needed is an essential part of carpooling. The ERH program is not available for regularly scheduled appointments, so plan accordingly.